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Shipping and Returns

SAME DAY FREE SHIPPING ANYWHERE IN AUSTRALIA ON ALL ORDERS OVER $150

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SAME DAY SHIPPING $10 FLAT FEE ON EVERY ORDER TO ANYWHERE IN AUSTRALIA UNDER $150

Orders are shipped Monday to Friday (excluding public holidays). Any order received before 2pm WST (Western Standard Time) will leave the day it has been received, any orders received after that will be sent the next working day. For security we recommend people use their work address if their residence is left unattended during the day. If no one is in attendance at a specified address please ensure there is a safe place to leave postage items.

Natural Body Nutrition does not take any responsibility for lost or stolen items.

Orders less than 3kg are sent by Express Post and are generally delivered within 1 to 2 working days to anywhere in Australia.

All orders over 3kg are sent by Regular Post and are generally delivered within 2 to 7 working days anywhere in Australia.

All 1kg orders are supplied in 1kg pouches, purchases less than 1kg are supplied in 250g pouches.
All orders of 1kg or more are supplied in multiples of 1kg pouches.

FREE SHIPPING ON ALL ORDERS OVER $150

PERTH CUSTOMERS: LOCAL PICK UP is available for Perth customers if they wish to save on postage costs. Orders can be collected from 8/35 Guthrie Street, Osborne park , Novimex warehouse from the day after ordering. Pick up hours are 9am to 4pm weekdays.

To check your address is in the Australia Post express network please view this page: http://auspost.com.au/parcels-mail/delivery-areas.html

Australia Post Logo   We use Australia Post exclusively as they are very reliable.

Larger orders outside of  WA will generally take between 2 to 7 working days to be delivered. Please add an additional day if you live in country areas. If your order has not arrived in due time please contact us, if for whatever reason you can't contact us (which would be in very rare circumstances) it is worthwhile contacting your nearest post office as many drivers don't leave slips and in many cases we find orders there.

All orders are restricted to Australia; all currency is in Australian dollars. All orders will receive a dispatch email from us containing Australia Post tracking numbers. This is sent when your order has been processed.

The tracking number may first appear as invalid. Tracking numbers are generally registered in the Australia Post tracking system at approx. 4pm WST (Western Standard Time) each weekday. For example if you order is processed on a Sunday, your tracking won’t become valid until approx 4pm Monday WST (Western Standard Time).

The first tracking update “Shipment information received” is when your order physically leaves our warehouse. Shipment information approved is when our manifest information has been approved by Australia Post. The tracking status should then show as In Transit. This means it’s been lodged, processed by Australia Post and on its way to your address. The tracking then won’t update again until it is scanned into your local Australia Post mail centre (which could be up to 5 days or more depending on your location in Australia).

TRACKING YOUR ORDER

To track your order please go to http://auspost.com.au/track/

Please note that any spaces before or after your tracking number will make it appear invalid. Australia Post will only update the tracking status as it leaves here and then again when it reached your nearest post office (generally the day it is delivered to you), therefore if the only entry says Perth , that means it has left here and is in transit between here and you.

RETURNS

If you have any concerns about your order please contact us via our website form or email This email address is being protected from spambots. You need JavaScript enabled to view it.

If you receive damaged goods or incorrect products, please contact us as soon as possible so we can arrange to replace or swap over items. In the case of our error or goods damaged in transit, we will cover all transport charges. We will not replace or swap incorrect ordered products if the purchaser has made a mistake ordereing or changed there mind once ordered.

Any opened goods will not be refunded, unless there is a problem with product quality. In these circumstances when we can identify a problem we will give a full refund and pay shipping costs.

Natural Body Nutrition does not take any responsibility for lost or stolen items.

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